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Warranty &
Maintenance Policy
VALIDITY
OF WARRANTY
We offer
2-year Warranty for all Topica CCTV products except
HDD’s (1 year). The warranty period starts from
the date of shipment from Topica Technology Co.
Ltd
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For
repair of products within warranty period, please
see the
Maintenance Policy as bellows.
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VOID
OF WARRANTY
The warranty
does not apply to equipments or parts damaged by
- Improper
handling, negligence, regular damages or hits, accidents,
theft, vandalism, fire, water, etc.
- Misuse
of products out of its operation range listed on
the specification or user manuel, such as wrong
electrical power plug-in, storage or working temperture
exceeds its limit, direct touch on the surface of
CCD sensor, etc.
- Modification,
maintenance or repair of the products not performed
by Topica Technology Co. Ltd, or its authorized
service centers or authorized technicians.
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MAINTENANCE
POLICY
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All
products within the standard warranty period,
except void of warranty items, will be repaired
for free.
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Products
outside standard warrant period, as well as void
of warranty items will be repaired at reasonable
cost. The repair cost estimate will be informed
to the customer before proceeding.
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The
standard repair within warranty does not cover
product refurbishment, including fixing the surfaces
of products, changing boxes and packaging material,
replacing wires, refilling accessories, etc. If
customers require product refurbishment, we will
send the cost estimate for their confirmation.
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All
defective products will be repaired and returned
to customers within 30 days after the date of
receipt.
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Within
or outside warranty period, customers will pay
for shipping defective products to Topica, and
Topica will pay for shipping repaired products
to customers.
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Topica Technology Co., Ltd.
8F., No. 605, Rui Guang Rd., Nei Hu, Taipei 114, Taiwan, R.O.C.
Tel: 886-2-8797-1118 (12 lines) / Fax:886-2-8797-1117
Email:marketing@topica.com.tw
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