Warranty & Maintenance Policy

VALIDITY OF WARRANTY

We offer 2-year Warranty for all Topica CCTV products except HDD’s (1 year). The warranty period starts from the date of shipment from Topica Technology Co. Ltd

For repair of products within warranty period, please see the
Maintenance Policy as bellows.

 

VOID OF WARRANTY

The warranty does not apply to equipments or parts damaged by

  • Improper handling, negligence, regular damages or hits, accidents, theft, vandalism, fire, water, etc.
  • Misuse of products out of its operation range listed on the specification or user manuel, such as wrong electrical power plug-in, storage or working temperture exceeds its limit, direct touch on the surface of CCD sensor, etc.
  • Modification, maintenance or repair of the products not performed by Topica Technology Co. Ltd, or its authorized service centers or authorized technicians.

 

MAINTENANCE POLICY

  • All products within the standard warranty period, except void of warranty items, will be repaired for free.

  • Products outside standard warrant period, as well as void of warranty items will be repaired at reasonable cost. The repair cost estimate will be informed to the customer before proceeding.

  • The standard repair within warranty does not cover product refurbishment, including fixing the surfaces of products, changing boxes and packaging material, replacing wires, refilling accessories, etc. If customers require product refurbishment, we will send the cost estimate for their confirmation.

  • All defective products will be repaired and returned to customers within 30 days after the date of receipt.

  • Within or outside warranty period, customers will pay for shipping defective products to Topica, and Topica will pay for shipping repaired products to customers.
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Topica Technology Co., Ltd.

8F., No. 605, Rui Guang Rd., Nei Hu, Taipei 114, Taiwan, R.O.C.
Tel: 886-2-8797-1118 (12 lines) / Fax:886-2-8797-1117
Email:
marketing@topica.com.tw